IVR, or Interactive Voice Response, is a great solution that enables users to effortlessly communicate with a computer before interacting with a representative and features call routing capabilities. IVR technology and automatic call distribution, which you may have heard in a call centre, go hand in hand. Since phone systems have been so widely utilized and adopted, the vast majority of us have probably spoken on the phone with a virtual assistant at some point or another.
IVRs can handle incoming calls by gathering data on client enquiries prior to an automated transfer to the appropriate department. It aids in customizing the dialogue based on the virtual phone number that the user dialed. When a customer calls, they are typically greeted by a taped voice menu. the customer can automatically connect to an agent who can assist them by navigating the menu either vocally or mechanically using the phone keypad.
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You can personalize the way IVR responds to your customers using Digifootprint's IVR. When your customers call for the first time, you can program the IVR to respond in a particular way and differently when the customer calls for the second or third time. Because it makes it easier for your customer to listen to more relevant information, it makes them feel important.
If not verified, the cash on delivery orders can be quite expensive for the company. These days, businesses implement an automated IVR system to ensure that the consumer confirms the given order before it is out for delivery. This at a wider scope saves a lot of time and human resources and the other part of the business can be focused on more. Digifootprint’s IVR ensures that such verification is automated as per your personalization.
Automated Checking for Order Status
When utilizing IVR, customers can just dial the company-provided number, enter their user ID, and find out the current status of their order. This clears the need for human intervention, makes it easy for the consumer, and decreases the demand for additional human resources.
IVR systems can be used to collect insightful consumer input which can be further used to enhance the customer experience.
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COPYRIGHT © 2020 DIGIFOOTPRINTS ALL RIGHTS RESERVED
